Frequently Asked Questions

Your order will typically arrive within 5 to 12 days, depending on current order volume and fulfillment queue. We work hard to process each order as quickly as possible while maintaining the quality you expect.

Yes, we ship internationally to many countries around the world. Delivery times vary depending on your location, typically ranging from 5 to 12 days.

For a full list of countries we ship to and estimated delivery times by region, check out our Shipping Information page.

If you're not completely satisfied with your order, you can request a return within 12 days of receiving your item. To start a return, simply reach out to us at avusteofficial@gmail.com with your order number and reason for return.

Please note that items must be unused and in their original packaging to be eligible. Once approved, we’ll guide you through the return process.

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If you'd like to exchange an item—for a different size, style, or product—just email us at avusteofficial@gmail.com within 12 days of receiving your order.

Please include your order number and what you’d like to exchange it for. As long as the item is unused and in its original packaging, we’ll be happy to assist.

For more info please explore our returns page.

Kindly note that customers are responsible for the cost of shipping the item back to us.

We’re really sorry if something went wrong with your order. If you receive a damaged item or the wrong product, please contact us at avusteofficial@gmail.com within 12 days of delivery.

Make sure to include your order number and clear photos of the issue. Once verified, we’ll issue a full refund and, as a gesture of apology, you’ll also receive

20€ in store credit to use on your next purchase.

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We recommend checking our Size Guide for detailed measurements and tips on finding the perfect fit.

If you're between sizes or prefer a slightly looser fit, we suggest choosing the larger option. Most of our bracelets and cuffs are adjustable, so you’ll have some flexibility to fine-tune the fit to your comfort.

Yes - Our jewelry is made from high-quality stainless steel, which passed for being hypoallergenic and safe for most skin types—even sensitive ones. It's also resistant to tarnishing and rust, so you can wear it with confidence every day.

No, you don’t need an account to place an order. However, creating an account makes future checkouts easier and quicker, as your details will be saved for a faster shopping experience.

Your payment information is fully secure. We use Shopify Payments, which is PCI DSS compliant and ensures that your personal and payment details are encrypted and protected during the checkout process.

You can reach our customer support team by email at avusteofficial@gmail.com. We aim to respond to all inquiries as quickly as possible, usually within 1–2 business days.

For more answers to common questions, you can also visit our Help Page.

At the moment, we don’t offer gift receipts or gift wrapping — but our signature Avuste packaging is perfect for gifting as is.

Will my order arrive in Avuste's signature packaging?