Return Guide
Returning your order is simple—follow the steps below for a smooth and straightforward process.
At Avuste, we believe that returning an item should be as effortless and thoughtful as receiving it. Each return is handled with care and attention, ensuring your experience is smooth and hassle-free. Below, you’ll find a simple 4-step process to return your order quickly and securely.
Step 1 – Contact
Email us with your order number in the subject line. In the email, let us know what you need—whether it’s an exchange, a refund, or if you received the wrong item.
Step 2 – Confirmation & Photo Request
Our team will reply to confirm your request and may ask for photos of the item (especially in cases of damage, wrong item, or defects).
Step 3 – Return Instructions
Once approved, we’ll send you clear instructions on where and how to return your item.
Step 4 – Resolution
After we receive and inspect the returned item, we’ll process your exchange or refund promptly, keeping you updated at every stage.
If you’re worried about the 12-day return window, rest assured that what matters is reaching out to us on time. Once you’ve emailed us, your refund or exchange is active, and we’ll guide you through the rest of the process. If you need further assistance or have any questions, simply contact our support team—we’re here to make your return experience smooth and stress-free.
Didn’t find what you’re looking for?
We’re here to help. Reach out to our customer support team, and we’ll respond promptly.